logo_eulogo_eu
   Operacija se sofinancira iz sredstev evropske kohezijske politike

General Terms and Conditions

CONTRACTUAL PARTNERS

The contractual partners are Vila Minka (hereinafter referred to as ‘Vila’) and a guest. If a third party has placed an order on behalf of the guest, then, based on the joint and several guarantee, the third party is liable for all obligations under the contract together with the guest.

CONCLUSION OF CONTRACT

The contract is concluded when the Vila has received a written confirmation from the guest and when it has in turn sent a confirmation of the reservation to the guest. It is considered that the guest thereby accepts the General Terms and Conditions in full. Please note: the accommodation offer/quote does not constitute a reserved room. The guest has to confirm the received offer by providing their key details and paying a 40% deposit of the entire reservation, on the basis of which they receive a reservation confirmation, which guarantees a stay at the Vila.

CURRENCY

All prices are listed in Euros (€ / EUR) and are inclusive of VAT.

RESERVATION

The guest can make a reservation in writing by emailing minka@vilaminka.si, calling + 386 (0)1 583 00 80 or in person at the Vila's reception. The reservation can also be made through the website or through various online booking sites. If a reservation is made through such a site, the guest agrees to the reservation terms and conditions on the booking site, and consequently also to the General Terms and Conditions of the Vila.

RESERVATION CANCELLATION OR MODIFICATION

If you would like to change or modify your reservation, please email minka@vilaminka.si or call + 386 (0)1 583 00 80. Alternatively, you can also cancel your reservation through the website by using the code you received by email when you made a reservation through the website.

CANCELLATION POLICY

The following cancellation terms and conditions apply:

Up to 21 days before arrival: no cancellation fees
20 – 7 days before arrival: 40% of the total price
6 – 0 days before arrival: 100% of the total price
If you leave earlier than planned, you have to pay all the remaining days of your stay.

Groups (more than 5 rooms or more than 15 nights in total) are subject to special cancellation terms and conditions.

NO-SHOW

In the event of a no-show, when the guest fails to check in at the Vila on the day of arrival, they will be charged in accordance with the Cancellation Policy.

PAYMENT

The following payment methods are available: Visa, Mastercard/Eurocard, American Express, Diners, Maestro, cash, a pro forma invoice.

SERVICE

The basic service is bed and breakfast.

INCLUDED IN THE PRICE

The price includes bed and breakfast, wireless internet access, parking facilities, a cot, bed linen, two towels per guest, entry to the wellness studio.

CHECK-IN/CHECK-OUT

Check-in: after 14:00, check-out: by 10:00
The reserved accommodation is kept available to the guest until 24:00 on the day of arrival. In the event of arrival at a later time, the guest is required to inform the Vila about this in advance – by 24:00 on the day of arrival at the latest. If the guest fails to inform the Vila about it in time, the Vila is not obliged to keep the reserved room for the guest, and is also entitled to charging the guest with a no-show fee.

CHECK-IN

For security reasons, guests are required to present a valid identity document (an identity card or a passport) at the time of check-in.

TOURISM TAX

The tourism tax is charged to all visitors to Ljubljana under the following conditions imposed by the Municipality of Ljubljana. Adult visitors pay a tourism tax in the amount of € 3.13 per person per night.
Children and youths between 7 and 18 years of age pay half the tourism tax, i.e. the amount of € 1.56 per person per night.

AN EXTRA BED FOR A THIRD PERSON

An extra bed is available at a cost of € per day.

PETS

Pets are welcome at the Vila.

SMOKING

Smoking in the indoor areas is prohibited. Guests are allowed to smoke outside.

PARKING FACILITIES

An outdoor parking area is available to the guests free of charge. The Vila accepts no liability for vehicle safety, any damage to vehicles or the objects stored in the vehicles.

DAMAGE

The Vila reserves the right, and is authorised to do so by the guest’s signature, to charge the guest for any damage caused to the guest room or the Vila during the guest’s stay, or for any items that are missing at the time the guest's departure.

GIFT CERTIFICATES

Each gift certificate is valid until the expiry date specified on each individual gift certificate. If no expiry date is specified, the gift certificate is valid for one year from the date of issue. Gift certificates must be presented before using any of the services and cannot be exchanged for cash.

EARLY DEPARTURE

In the event of early departure, the Vila is not obliged to refund the guest/the customer the cost of bed and breakfast.

THE APPLICABLE LAW

The Slovenian legislation applies to the General Terms and Conditions. The contractual parties agree to the exclusive jurisdiction of Slovenian courts.

PRIVACY PROTECTION

The Vila shall protect all the acquired guest-related data in accordance with the Personal Data Protection Act. By accepting the offer, the guest agrees to the use of the data for the purposes of statistical processing and notification of any offers and deals. At the time of check-in, the guests are required to present their respective identity documents.

VALUABLES

The Vila is liable for the personal belongings brought onto the Vila’s premises by the guests in accordance with legal provisions only if the damage is related to the breach of duty by the Vila. It is recommended that the guests keep their valuables in a safe.